Privacy Policy

Effective Date: 19 June 2025

Jetway Hajj Group (“we”, “us” or “our”) is committed to protecting the privacy and security of personal data collected in connection with our Hajj, Umrah and visa-package services provided from Bangladesh. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your rights in relation to your personal data.

Scope

This Policy applies to all personal data processed by Jetway Hajj Group, whether collected via our website, mobile applications, email, telephone or in person.

Information We Collect

3.1 Personal Identification Data

• Full name, date of birth, gender, nationality

• Passport details (number, expiry date)

3.2 Contact Information

• Postal address, email address, telephone number

3.3 Booking & Travel Data

• Travel itineraries, accommodation preferences, special requests

• Visa application details and supporting documentation

3.4 Payment Information

• Credit/debit card details, bank account information (processed via PCI-compliant gateways)

3.5 Communications

• Correspondence records (emails, chat transcripts, call recordings) for quality assurance and dispute resolution

How We Use Your Information

• Service Delivery: To process bookings, arrange travel and accommodation, and liaise with government authorities for visa issuance.

• Customer Support: To respond to inquiries, provide updates, and manage any changes or cancellations.

• Personalisation: To tailor services and offers based on your preferences and travel history.

• Compliance: To comply with legal and regulatory requirements in Bangladesh and the Kingdom of Saudi Arabia.

• Fraud Prevention: To verify identities, detect and prevent fraudulent activity.

Disclosure of Your Information

We may share your personal data with:

• Service Providers: Airlines, hotels, ground operators, visa-processing agencies—solely to fulfil your travel arrangements.

• Regulatory Authorities: Government bodies in Bangladesh or Saudi Arabia, where required by law.

• Affiliates and Successors: In the event of a merger, acquisition or sale of assets, with notice to you and safeguarding your rights under this Policy.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and preferences;

• Analyse website usage and performance;

• Deliver relevant marketing communications.
  You may disable cookies via your browser settings; however, certain site features may become unavailable.

Data Security

We employ appropriate technical and organisational measures—including encryption (SSL/TLS), access controls and regular security assessments—to protect your data against unauthorised access, loss or disclosure.

Data Retention

Your personal data will be retained only as long as necessary to:

• Provide services and support;

• Comply with legal, accounting or reporting obligations (typically up to seven years under Bangladeshi law).
  Afterward, we will securely delete or anonymise your information.

Your Rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you;

• Rectify inaccurate or incomplete data;

• Erase your data, subject to legal retention requirements;

• Restrict or object to processing;

• Withdraw consent where processing is based on consent;

• Data portability for data you have provided to us in a structured format.

To exercise these rights, please get in touch with us at privacy@jetwayhajj.com.

Contact Information

If you have questions, complaints or wish to exercise your rights, reach out to:

Data Protection Officer
Jetway Hajj Group
Email: privacy@jetwayhajj.com
Phone: +880179 5827700